What Happened
The customer expressed a desire to have her oven restored to its best possible condition. This involved addressing significant buildup of grime and stains accumulated over time due to frequent cooking.
Challenges
Type of Stains: Oily and sticky residues are often from cooking fatty foods, roasting meats, or frying. Black, soot-like deposits that form on oven walls and heating elements occur from high temperature cooking.
Time Consuming Process: The interior of ovens often includes hard to reach corners and crevices that can be challenging to clean effectively. Thorough oven cleaning can take significant time, especially if multiple treatments are required for stubborn stains
Customer Expectations: Customers may expect a pristine finish, which can be challenging to achieve, especially in heavily soiled ovens. So, we believe in being transparent with our customers about expectations, while our products may not make your oven look brand new, they will leave it significantly cleaner and more presentable.
Solution: To effectively restore the customer’s oven as much as possible, the following step-by-step solution can be implemented. Using Oven Pride to clean our ovens is straight forward and effective, along with the correct tools (scrub brushes, scrapers, cloths), and protective gear (gloves, masks).
Cleaning Process
Step 1
Assessment – We thoroughly evaluate the condition of the oven and identify specific areas that require attention. Take out oven racks, trays, and any other detachable components for separate cleaning. Our oven solution is then heavily soiled on the areas and allowed to sit for several minutes to break down grease.
Step 2
Cleaning Process – Using a non-abrasive scrubber helps to remove grease and stubborn spots and help lift residues without scratching the surface of the glass door. We then clean the interior surfaces by wiping down the walls, ceiling, and floor of the oven to remove residues and neutralize odour with our NTRL rang sprays.
Outcome:
The oven’s interior and exterior surfaces were thoroughly cleaned, resulting in a spotless and polished look. The glass door was free of stains and smudges, allowing for clear visibility inside the oven. Grease buildup, burnt-on food, and discoloration were effectively removed, restoring the oven to a more like new condition.
The Outcome
Correct Product Selection: Choosing the right cleaning products is crucial for effective oven cleaning while ensuring safety and avoiding damage. As a cleaning company, we take pride in recommending effective products, including Oven Pride, because we believe in sharing what works best for our customers. While we have our own cleaning solutions, we recognize that other products can also deliver excellent results. Our goal is to ensure you achieve a clean and well-maintained space, no matter the product you choose.
Professional Equipment: Using the right professional equipment can enhance the efficiency and effectiveness of oven cleaning. Soft sponges and tools designed to safely remove burnt food without damaging the oven surface. Safety gear such as gloves and masks to protect your skin and from inhaling fumes.
Experienced Team: Having an experienced team for oven cleaning brings numerous advantages that enhance the overall quality of service. Experienced cleaners can spot potential problems, such as damage or wear, that may not be immediately obvious to less experienced staff. Our team can complete the cleaning process more quickly due to their familiarity with the tasks and processes involved.
Positive Feedback: The customer expressed satisfaction with the results, noting the significant improvement and difference in the oven’s appearance, especially the glass door and interior surfaces.
Conclusion: The customer’s positive experience not only highlighted the effectiveness of the cleaning service but also opened the door for ongoing maintenance solutions. By providing practical tips and emphasizing the importance of regular upkeep, the team helped the customer feel empowered to keep her oven cleaner and maintain its excellent condition over time.